Our Range
of Courses

This package is designed to provide the full range of skills, attitudes and knowledge that any sales person needs to succeed. The program is carefully designed to take account of the varying levels of skill and experience that exist within most sales teams. The Sales Academy covers sales skills (new business, building rapport, understanding needs, managing objections, positioning your solution and closing), business skills (negotiation, time management, business writing) and personal skills (goal setting, motivation, coping with rejection and a personality assessment). When conducted in house modules can be added or substituted.

In between training dates, participants are given workplace assignments, online activities, updates and case studies. There are also optional activities for the sales manager to conduct during regular sales meetings.

Course formats: 6 - 8 days over 12 months	Available: in - house
Recommended numbers: 6 - 15	Email for more information
Target audience: sales representatives and sales support
Best used for: ongoing training over a twelve month period
Key outcomes: improved sales performance, increased sales staff retention, improved customer experiences

Any of The Sales Academy modules can be covered individually or compiled into tailored agenda. The modules you can select from are:

• Sales skills: new business, building rapport, understanding needs, managing objections, positioning your solution and closing
• Business skills: negotiation, time management, business writing
• Personal skills: goal setting, motivation, coping with rejection and a personality assessment

Course formats: 2 hours	Available: in - house
Recommended numbers: 6 - 20	Email for more information
Target audience: sales representatives and sales support
Best used for: short topic specific sessions, sales training days or annual off site sales meetings
Key outcomes: improved sales performance, increased sales staff retention, improved customer experiences

This session is ideal for managers who are new or moderately experienced and from junior to middle management levels. It is designed to help managers take the mystery out of leadership and to help them identify a straightforward list of actions to help them develop into the senior leaders of tomorrow.

Course formats: 2 - 3 hours	Available: in - house
Recommended numbers: 8 - 20	Email for more information
Target audience: managers with moderate to low experience
Best used for: stand alone session or part of larger program
Key outcomes: leaders have a clear understanding of what they need to do to succeed as leaders

This program is one of our highly popular social styles series and is designed to help managers get the best from each individual employee. Too often managers have a specific leadership style which works well for some staff, but is less effective with others. This course is designed to help supervisors, managers and leaders recognise that there team will be made up of people with varying social styles and how to get the most from each of these types.

Course formats: 3 hours - full day	Available: in - house
Recommended numbers: 8 - 20	PDF flyer or Email for more information
Target audience: anyone managing other people
Best used for: stand alone session or part of larger program
Key outcomes: better communication, higher job satisfaction, improved results

People who delegate well develop new skills in other people, experience less stress and create greater productivity for themselves. It seems like something everyone would want to – but most people are either reluctant to delegate or don’t do it well (and bad delegation is worse than no delegation). This covers the why, the what and most importantly, the how.

Course formats: 2 - 3 hours	Available: in - house
Recommended numbers: 6 - 20	Email for more information
Target audience: anyone managing other people
Best used for: stand alone session or part of larger program
Key outcomes: an understanding of how and what to delegate, a willingness to empower others

Lasseter’s is best described as a learning experience – instead of telling people what they need to do, we let them experience it for themselves. The program is divided into two halves – one a dynamic interactive adventure in which teams compete to create the winning result, the second a debrief in which we look the strategies they used, the impact those strategies had, and the ways they can use these realisations in the workplace.

Course formats: 4 hours	Available: in - house
Recommended numbers: 12 - 1000	PDF flyer or Email for more information
Target audience: anyone in a job where performing at high levels is important
Best used for: stand alone session or part of larger program. Great at conferences
Key outcomes: a focus on how to be most productive, how to work smarter not harder, determination to achieve exceptional results

We often think of feedback as something that occurs once or twice a year when a manager meets with their employees. In reality feedback is occurring all the time: from manager to employee, from the employee to the manager, and between colleagues. Done well, this can lead to constant improvements and a very positive workplace; done poorly it can cause conflict and a breakdown in communication. This course gives all the skills required to give and receive feedback effectively.

Course formats: Half day, full day	Available: in - house
Recommended numbers: 12 - 20	Email for more information
Target audience: work groups should attend together
Best used for: stand alone session or part of larger program
Key outcomes: improved communication, reduced conflict, fewer workplace

This is another course in the very popular Style Series. One of the most frequent causes of problems in teams is the different personalities within the team: some people get on easily and naturally while others struggle to see each others perspective. This course helps participants understand and identify four different social styles and develop strategies to work effectively with each.

Course formats: 3 hours - full day	Available: in - house
Recommended numbers: 8 - 20	Email for more information
Target audience: work groups should attend together
Best used for: stand alone session or part of larger program
Key outcomes: better communication, higher job satisfaction, improved tolerance, less conflict

Businesses operate today in times of greater and faster change than ever before. Those which are willing and able to move on from ‘the way we do things around here’ will thrive – those who don’t will struggle to survive. This course will provide your people with the skills to make consistent ongoing improvements in what they do, the way the do it and the product they offer.

Course formats:	Available: in - house
Recommended numbers: 8 - 20	PDF flyer or Email for more information
Target audience: individuals or groups who are looking for ways to challenge and improve the way things are done
Best used for: stand alone session or part of larger program
Key outcomes: new ideas, better processes and outcomes, empowered staff, improved bottom line

This is not a course about compliance! Yes, companies need to ensure the workplace is free from discrimination and harassment because the consequences are not good. However, diversity is really about the opportunity that businesses have – by creating a positive environment in which diverse ages, cultures, genders, backgrounds, personalities, etc can work together, businesses increase morale, image, staff retention and a host of other tangible bottom line outcomes.

Course formats:	Available: in - house
Recommended numbers: 8 - 20	PDF flyer or Email for more information
Target audience: employees who work with others who are different in one or more ways
Best used for: stand alone session
Key outcomes: acceptance of others, improved morale and communication, staff retention and attraction

The question is no longer whether things will change. Instead, the key is what will change, when it will change and how your people will cope with it. This session focuses on helping people get change into perspective, work through what it is about change that bothers them and develop strategies to move forward positively.

Course formats:	Available: in - house
Recommended numbers: 9 - 20	Email for more information
Target audience: any group where change has happened or is about to occur
Best used for: stand alone session or part of larger program
Key outcomes: more positive attitudes about change, strategies to be effective during/ after change

Increasing learning needs and ever tighter schedules present a real challenge in many workplaces– how do you ensure staff are sufficiently skilled without disrupting workflows any more than necessary? The solution is often to train people on the job – but this only works well when the supervisors and managers doing the training have the skills to do the training properly. This course provides the skills to prepare, deliver and follow up on the job training.

Course formats: 1-3 days	Available: in - house
Recommended numbers: 5 - 15	Email for more information
Target audience: any supervisor or manager who needs to train another employee on the job
Best used for: stand alone session
Key outcomes: a full set of skills and knowledge required to perform on the job training

Time management has always been critical – in today’s world full of ‘time saving’ devices and systems, it has become even more important. If we are to be productive, satisfied, balanced and unstressed, it is critical that we manage our time effectively. This course challenges participants to think about time differently, helps them find ways to ‘save’ time and develops strategies to effectively reinvest that time.

Course formats: 2 hours,	Available: in - house
Recommended numbers: 8 - 20	PDF flyer or Email for more information
Target audience: everyone should work on the way they manage their time
Best used for: stand alone session or part of larger program
Key outcomes: increased productivity and satisfaction, lower stress, better balance, greater efficiency, achievement of goals

The MBTI works on two levels – it is great for self knowledge and it is an excellent tool for developing a team understanding. By completing a simple and confidential questionnaire, we make an assessment of each individual’s personality type. Knowing this means we understand what makes us tick and what our strengths and areas for development are. We also get a better understanding of how our team mates operate and gain an appreciation of the different approaches different people take.

Course formats: 3 hours	Available: in - house
Recommended numbers: 8 - 15	PDF flyer or Email for more information
Target audience: anyone who wants to gain greater self knowledge and teams who want to work together as effectively as possible
Best used for: stand alone session or part of larger program
Key outcomes: self understanding, personal growth, understanding of other peoples perspectives, enhanced teamwork

Assertiveness is the fine line between aggressiveness and submissiveness that ensures we aren’t ‘pushovers’ but also prevents us behaving arrogantly. Finding this line takes the right attitude, good communication skills and practice – this coursed works on all of these factors.

Course formats: 3 hours	Available: in - house
Recommended numbers: 8 - 20	Email for more information
Target audience: anyone who doesn
Best used for: stand alone session or part of larger program
Key outcomes: understanding of what it means to be assertive and the ability to go out and do it

Customer service is one of the most over used yet poorly defined mantras in business today – we know its important but what does it mean and how do we give it. Many businesses believe they lose customers for price and product reasons, yet the simple fact is at least 2/3 are lost because of the service they experience. This course gives your people all the skills they need to provide excellent service in telephone and face to face situations.

Course formats:	Available: in - house
Recommended numbers: 8 - 15	Email for more information
Target audience: staff who provide the first or principle point of contact for your customers
Best used for: stand alone session or part of larger program
Key outcomes: improved customer attitudes, specific service skills and standards