Mediation

Resolve Conflict. Restore Trust.

Work with AMA-accredited mediators to resolve disputes, rebuild communication, and drive cultural alignment.

The Solution

Why Leaders Call Us

Adults should be able to solve issues but sometimes they don’t. The impact spills over to the rest of the team, and team productivity.

Our professional mediation services help:

Restore healthy working relationships
Build practical communication skills
Refocus your people on performance and results

Mend relationships, build skills, and refocus on performance with our mediation services.

Resolve & Develop

Mend relationships. Build Skill. Performance Focus.

Don’t let conflict spread - intervene, reset, and restore culture.

Downloadable Resources

Manage Conflict Early with these Mediation Resources

Manager’s Mediation Conversation Map

A Step-by-Step Guide for Tough Conversations

Few moments test a leader’s
courage more than sitting down
with two team members in conflict. Without a clear structure, these conversations can spiral or
stall – leaving issues unresolved
and teams divided.

With a roadmap in hand,
leaders don’t have to fear tough conversations. Instead, you’ll feel equipped to create outcomes that stick and strengthen culture.

Do You Need a Mediator?

A quick self check for leaders
facing conflict

Not every conflict needs external intervention — but some do.
The challenge for leaders is
knowing when to manage it
internally and when to call in professional support. Waiting
too long can cost trust,
productivity, and culture.

The earlier you make the right call,
the easier conflict is to resolve –
and the less damage it causes to
performance and morale.

5-Phase Guide for Resolving Conflict

Turn conflict in collaboration

Conflict is inevitable in any
team – but left unchecked, it
corrodes trust, drains energy, and damages culture. As a leader, you don’t have to be a professional mediator, but you do need the confidence to step into tough situations early.

When leaders act early and with clarity, conflict becomes an opportunity to strengthen accountability, trust, and team performance.

Testimonials

What do our clients say

"We thought adults should be able to work things out for themselves. By the time we recognised that wasn’t going to happen, the dispute had escalated, and we needed help. They’ll never be best friends, but they are working together professionally, and everyone can get on with their jobs."

"I wish we had responded sooner. Our managers and People & Culture tried to manage this for months but when Real Learning started working with the team, we saw immediate improvements and people are sticking to the agreements they put in place."

"It’s amazing how much impact two people in conflict can have on a whole team. When Simon helped them resolve their issues, we all breathed a sigh of relief."

"Our managers are great with minor issues, but this went beyond what we should expect from them. An issue that dragged on was quickly resolved when someone external got involved."

Send us a message

Please note that all enquiries related to our mediation services are confidential and will be handled with the utmost discretion.

Contact Us

Work with AMA-accredited professionals to resolve conflict and reinforce cultural standards through our mediation services.

Strengthen relationships within your team by addressing issues head-on, with a focus on understanding and mutual respect.
Achieve resolutions with clear actions and ownership, guided by our expert mediators.

Mediation

Resolve Conflict. Restore Trust.

When Conflict Escalates

Conflict draining your team?

When it gets nasty

Hidden Costs

Derailing the Leader

The Solution

Why Leaders Call Us

Mend relationships, build skills, and refocus on performance with our mediation services.

Resolve & Develop

Mend relationships. Build Skill. Performance Focus.

Early Intervention

Coaching Approach

Agreed Outcomes

Qualified Mediators

Reinforcing Culture

Forward Focus