ONLINE THREE HOUR LEADERSHIP WORKSHOP SERIES

Building Teams and Managing Conflict

Does your team have conflict? Worse still, is there tension in the team?

Conflict in a team can be a problem. But lack of conflict is even worse.
It means issues aren’t being dealt with, which creates tension and undercurrents.

12 June 2025 | 9:30am-12:30pm AEST

Very few people enjoy conflict. It’s just not very pleasant. But it is inevitable. You can’t put a group of people together and expect them to agree on everything–ideas, values, priorities, personality styles, communication, ….

If you don’t believe you have conflict in your workplace, either:

You and your people have become so good at dealing with differences that it doesn’t feel like conflict
Everyone works so hard to avoid conflict that they are suppressing issues. Tension!

When leaders don’t embrace conflict:

People say everything is fine but there is negativity everywhere
They talk about each other (behind their backs) but never to each other
Problems don’t get properly solved, just hidden away
There are so many petty issues it sometimes feels like a schoolyard
When issues are finally discussed, it is AN EVENT. It becomes personal and unpleasant and still isn’t resolved
Bickering gets in the way of doing the job
The workplace culture feels toxic even though on the surface everything seems fine
There is so much tension!
Every petty issue is escalated for you to deal with, instead of people behaving like adults and working things out for themselves

$345.00

As a leader, you need to be willing to respond to conflict positively yourself, and have the confidence and skills to guide team members when they are struggling with conflict

"Even the word conflict makes me squirm. But now I’m a manager I need to do better and now I have the confidence"

"I wish people would just deal with their own arguments, but they don’t. I need to be stronger in my expectations about how they behave"

"I’m not their bloody mother! But sometimes it feels like I am. Awesome workshop that will help me respond to conflict better"

Identify the signs of unresolved conflict that are harming performance and morale
Manage your own responses to conflict
Model healthy conflict behaviours
Understand and identify the different responses to conflict and how they affect the outcome
Establish a ‘healthy conflict culture’ in your team
Coach team members to deal with issues without escalating them
Facilitate collaborative discussions between people in conflict