The Emotionally Intelligent Leader

When things (people!) annoy you, do you let it show? Or do you suppress it?

19 February 2026 | 9:30am-12:30pm AEST

Faced with this, managers have choices:

Get annoyed and let it show – which puts the other person offside and rarely helps improve the situation
Get involved in a confrontation and then regret it later
Try to let it go because conflict is unpleasant, and they don’t want to upset people
Deal professionally and calmly with the situation, ensuring issues are addressed and relationships are left stronger

We all want to do the last one, right? The problem is that it takes SO much control. And that takes emotional intelligence.

$345.00

"I hate conflict and used to do anything I could to avoid it. That meant things were never dealt with, but now I have strategies to do it better"

"This course gave me the confidence to speak up when things bother me rather than stewing about them for weeks"

"I’m going to stop flying of the handle when people annoy me and use my emotional intelligence to deal with situations"

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